Product Manager

  • Product Team
  • Remote job

Product Manager

Job description

We’re creating an AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform. We are on the cutting edge of technology and we need a Product Manager to drive Capacity forward. Sound like you?  Read on.  This position can be local or remote.  We are currently working from home and will maintain a flexible work environment moving forward.

The Role

We're looking for an experienced, visionary product manager to join the team to drive key areas of Capacity forward.  As a product manager, you’ll work closely with our engineering and design teams to guide projects and features from conception to launch. As someone who bridges these disciplines, you know how to balance deep user research, data, and strategic intuition to define a new feature area.  You will then identify the tradeoffs that deliver the highest bang for our buck.  

But that’s not all - you’ll own the roadmap for your area, work with customers to understand their needs, train the sales team in the latest feature launch, and work with customer success to ensure they are reaping the product's benefits. To do this, you’ll need a bias for action and the ability to break down complex problems.


  • Proven record of end to end product delivery

  • Launch product features that have a large number of stakeholders

  • Identifying market needs and defining feature area vision and strategy by interviewing existing customers and prospects.

  • Understanding user/customer needs and company strategy to clearly define new features and feature areas in conjunction with design.

  • Working with engineering, marketing, sales and customer success teams to drive ROI on each feature launched.

  • Maintain system security settings and audit against compliance policies.

  • Assess market, competitors and adjacent solutions for opportunities that can drive continued growth.

We have great benefits:

  • Employer-paid health care

  • Stock Options

  • Unlimited vacation time

  • 401K

  • Short term disability

  • Casual and diverse workplace

  • Flexible work environment (from home or in office)

You are motivated by:

  • Quality of Work - You are motivated by doing great work.

  • Hard Work - Energized to join a startup and the hours that entails, not a 9-5 job.

  • Low Ego - You care about winning, not who gets the credit, and push yourself to challenge your assumptions.

  • Being Proactive - You take initiative on your own.

  • High Achievement - You push yourself.

  • Teamwork - Willingness to collaborate and empower others.

  • Empathy - Wear our customer’s shoes for a while. 


You have:

  • 2-4 years of SaaS Product Management

  • Experience and familiarity with research, wireframing and measured design principles

  • A basic working knowledge of HTML, CSS.

  • Cloud, APIs, enterprise software, devices, and mobility is a plus

  • Excellent communication skills to work cross functionally

  • Bachelor’s degree or equivalent working experience

The team:

Capacity team members enjoy the opportunity and benefits of working at an early-stage artificial intelligence startup, but with leaders who’ve worked at places like Apple, Bayer,, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

Reporting Structure:

  • You will report directly to the VP of Product

Come prepared to demonstrate your initiative, intuition and results from whatever you’ve been working on in the past. Tell us what inspires you. Show us what you’ve been up to and we will do the same!