Product Manager

  • Product Team
  • Remote job

Product Manager

Job description

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform.


In order to help all teams do their best work, we need our Capacity team to be a reflection of the workforce. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.


It’s an exciting time to join Capacity. Our company is growing rapidly: we have experienced a 150% year-over-year revenue growth. Capacity has raised a total of $56 million dollars from individual investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is infinite. Any company that relies on shared knowledge and bottomless documentation, desires data automation and reporting, or needs to streamline information and processes is an opportunity for Capacity to shine. By continuing to hire smart and humble teammates all over the country, we have the opportunity to see Capacity become a premier brand enterprise SaaS.


A small enthusiastic team with a big company payoff

The Product team currently consists of 3 people.  The team is looking for a visionary and fearless Product Manager (PM) who will be responsible to drive key areas of Capacity forward. This PM will be responsible for owning a portion of the overall product roadmap: understanding customer needs, our business strategy, and key technical considerations, weighing them, and collaborating with other members of the product management team and their UX and engineering counterparts to build and maintain a concrete vision of the direction for their area of product responsibility.



We’re looking for a curious and independent thinker  with a demonstrable track record.  Someone that is extremely collaborative and supportive of the entire team and will partner with leadership to help drive on-going strategy. This is an individual contributor role but with considerable input to help shape go-to-market strategies.


Here’s what you’ll be doing

  • Help define and develop the product roadmap for an evolving product for knowledge management

  • Work closely with a highly talented team of engineers, product designers, and product marketers to design and build a product that excites customers

  • Meet with amazing customers, analyze interesting data, and research competitors to develop and communicate a vision for how we’re going build a great product/business

  • Be a key part of Capacity's multi-product mission; developing and delivering Capacity features that support our business objectives



  • 2+ years experience in product management at customer-focused SaaS companies

  • Proven experience building and launching software or services to a customer base

  • Examples of successful product delivery to meet business objectives

  • Examples of post-launch monitoring and course corrections based on feedback

  • Proficient in techniques to gather and analyze data to make decisions

  • Examples of using data to inform product and business choices

  • Understanding of competition and ability to distil key product advantages

  • Experience gathering and translating market/customer research product requirements

  • Excellent written communication skills for varying audiences; customers, engineering, marketing, program management, and executives


Bonus if you have:

  • Experience with customer service or knowledge management or equivalent platforms

  • Experience with APIs

  • Proficiency with workflows and support automation tools

  • Keen understanding of tradeoffs and timelines

  • Experience with complex multi-year contracts

  • Proficiency with security and compliance requirements


Still unsure?

At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity.


But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers. Although we are now a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our sister company, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.



What is compensation like at Capacity?

  • We offer fully funded medical premiums for each full-time team member and their dependents.

  • Stock Options

  • Minimum PTO requirements

  • 401K

  • Short Term Disability

  • Flexible work environment