IT Support Specialist

  • Engineering
  • St. Louis, United States

IT Support Specialist

Job description

We’re creating an AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform. We are on the cutting edge of technology, and we need an IT Support Specialist to drive Capacity forward. Sound like you? Read on.

The Role:

The Operations team is looking for an experienced IT Support Specialist to help acquire, maintain, and track all the equipment, accounts, and other needs of our own employees so they can do their best work. The Operations team is also responsible for managing cloud infrastructure, automated code testing and deployments, cybersecurity, and more, and this IT Support Specialist role will have many opportunities to learn more about those topics firsthand and shape their career in any of those directions. In fact, the previous person in this role was recently promoted to a Junior DevOps Engineer and we’d love to do that again!

Capacity has embraced a flexible work environment and has hired remote employees from all over the country. However, with the responsibilities of this role you will be required to live in the St. Louis area with the opportunity to regularly work from home.  

Responsibilities:

You will be the fifth person to join the Operations team at Capacity and will have the support and advice of that team. That being said, you will take point on IT support issues and employee account management and will be responsible for meeting employees’ needs as well as identifying places where processes can be improved and executing on those improvements. Additionally, you will:


  • Be an integral part of the employee lifecycle (on-boarding, off-boarding, account management)

  • Handle asset management (laptops, monitors, keyboards, etc...) using Mobile Device Management software

  • Support our Macbook-based environment

  • Manage and triage incoming support requests

  • Learn more about the larger duties of the Operations team, with opportunities to shadow other team members and actively contribute to other departments


The team:

Capacity team members enjoy the opportunity and benefits of working at an early-stage artificial intelligence startup, but with leaders who’ve worked at places like Apple, Bayer, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.


We have great benefits:

  • Employer-paid health care

  • Stock Options

  • Unlimited vacation time

  • 401K

  • Short term disability

  • Casual and diverse workplace


You are motivated by:

  • Quality of Work - You are motivated by doing great work.

  • Low Ego - You care about winning, not who gets the credit, and push yourself to challenge your assumptions.

  • Being Proactive - You take initiative on your own.

  • High Achievement - You push yourself.

  • Teamwork - Willingness to collaborate.


You are:

  • Energized to join a startup

  • Self motivated

  • Highly pragmatic and collaborative

  • Strong communicator

  • Have a growth mindset and are excited about new challenges

Requirements

You have:

  • 2+ years of relevant work experience, or education

  • Experience supporting and troubleshooting Apple hardware/software using Mobile Device Management

  • Experience administering user accounts - Office 365, GSuites, LDAP, etc..

  • Ability to write technical processes and procedures

  • High level knowledge of desktop, network, and mobile technologies

  • Ability to analyze various system logs and diagnose issues.

  • Excellent documentation skills

Extra Awesome:

  • Scripting or programming experience

  • Prior Jamf experience and/or training