Customer Success Engineer

  • St. Louis, United States

Customer Success Engineer

Job description

We’re creating an AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful platform. We are on the cutting edge of technology, and we need a Customer Success Engineer to drive Capacity forward. Sound like you?  Read on.  

This position can be local or remote.  We are currently working from home and look to maintain a flexible working environment.


The Role

We are seeking a CSE to join our growing team! The CSE will be expected to use our in-house developer platform to build custom integrations for our clients. 


Responsibilities: 

  • Connecting to external API endpoints in Capacity’s Dev Platform

  • Editing interaction with endpoints based on client feedback

  • Working in OAuth, Basic Auth, Tokens, SAML

  • Reading and understanding API documentation

  • Independently researching solutions

  • Communicating with the team on the functionality of integrations

  • Prioritizing work with the Customer Success and Engineering teams


The Team:

Capacity team members enjoy the opportunity and benefits of working at an early-stage artificial intelligence startup, but with leaders who’ve worked at places like Apple, Bayer, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.


We have great benefits:

  • Employer-paid health care

  • Stock Options

  • Unlimited vacation time

  • 401K

  • Short term disability

  • Casual and diverse workplace

  • Flexible work environment (from home or in office)


You are motivated by:

  • Quality of Work - You are motivated by doing great work.

  • Hard Work - Energized to join a startup and the hours that entails, not a 9-5 job.

  • Low Ego - You care about winning, not who gets the credit, and push yourself to challenge your assumptions.

  • Being Proactive - You take initiative on your own.

  • High Achievement - You push yourself

  • Teamwork - Willingness to collaborate.

Requirements

You have:

  • Basic experience with APIs

  • A willingness to learn on the job

  • The desire to become a developer on our team

  • The ability to shift gears and work on new projects at the drop of a hat

  • A self-starting mentality and the ability to own client projects end to end while relying on your team for help


Even better if you have:

  • Basic experience with databases, JSON, Python scripts

  • Utilized Postman to interact with APIs

  • Programming in Lua


Reporting Structure:

  • You will report directly to the Customer Success Engineering Lead as well as have regular interaction with our VP of Customer Success and Director of Engineering.

Salary:

  • $40,000/year


Long Term:

  • We are using the Customer Success Engineer position as a launching point for our future developers. You will spend 12+ months working as a specialist but will also be given training and the opportunity to flex your programming skills. From there we will evaluate an internal move within the organization - front end or backend engineering, customer success, sales engineering, etc.


Come prepared to demonstrate your initiative, intuition and results from whatever you’ve been working on in the past. Tell us what inspires you. Show us what you’ve been up to and we will do the same!