We expect a lot out of our technology, and for good reason: today’s technology is capable of a lot. Next-day shipping for the birthday gift we nearly forgot, any film title under the sun available for streaming, hailing a ride in a foreign country with the click of a button—our lives as consumers can be pretty convenient.
When we're at work, however, we step back years, sometimes decades into the past.
Team members everywhere are inundated with repetitive emails, phone calls, shoulder taps, and tickets. This volume of work reduces team member capacity, engagement, and overall satisfaction, and is simply unacceptable in today’s workplace.
Capacity is a new kind of helpdesk powered by artificial intelligence that easily automates support for customers and employees. Capacity's self-learning AI can easily and instantly answer frequently asked questions by accessing information from apps, documents in the cloud, and tacit knowledge of an organization. When Capacity doesn't know an answer, it can seamlessly escalate users to a live person via LiveChat or helpdesk ticketing software.
We have a rapidly growing customer base across several verticals, particularly financial services, HR, education, and healthcare. Our customers include Newell Brands, Maryville University, USA Mortgage, West Community Credit Union, PRMG, and EXL, among others.
Join the AI startup that's bringing the future of work to the here and now.